Well, I don't know it it is good or bad, but I keep having the same trouble with DomainPeople (Canada based).
They seem totally oblivious to the fact that a private person can own an .org address
I am now once again trying to get them to change my email on the registration so that I will be able to get in and change my name server settings before they fail... but the last years they simply cant accept the fact that I am not a company/organisations... I guess I will have to make phony letterheads and documents proving that the organization is me, ofc they wont be phony since it really IS me owning it, but phony in the meaning that I have never needed any documents with letterheads and I have always payed my utility bills myself, not as the organisation... which I have also payed with my own creditcard, though that doesn't seem to matter either...
I hope I will get this fixed before the old nameservers are removed by DynDNS who has them.